1. Service Description

 

We provide Spanish tuition sessions conducted via Zoom calls. These sessions are scheduled in advance and conducted online.

 

2. Booking and Scheduling

 

2.1 Booking Process:

 

    •    Sessions can be booked through our website camilospanishtutor.com.

    •    Clients can select their preferred date and time based on availability.

    •    Payment for sessions must be made at the time of booking to confirm the appointment.

 

2.2 Scheduling:

 

    •    Once the booking is confirmed, clients will receive a confirmation email with the Zoom link for their session.

 

3. Session Fulfilment

 

3.1 Session Duration:

 

    •    Each session lasts for 60 minutes.

    •    The session will start and end promptly at the scheduled times.

 

3.2 Session Delivery:

 

    •    Sessions are conducted via Zoom. Clients must ensure they have a stable internet connection, a working microphone, and a webcam.

    •    The Zoom link provided in the confirmation email is unique to each session and should not be shared.

 

3.3 Session Rescheduling and Cancellations:

 

    •    Clients can reschedule or cancel a session up to 48 hours before the scheduled time without any penalty.

    •    Cancellations or rescheduling requests made within 48 hours of the session will be subject to a refund or rescheduling at our discretion.

 

4. Payment and Refunds

 

4.1 Payment Methods:

 

    •    We accept payments via payment cards.

 

4.2 Refund Policy:

 

    •    Refunds are available for cancellations made at least 48 hours before the scheduled session.

    •    Refunds are made at our discretion for late cancellations or no-shows.

 

5. Technical Issues

 

5.1 Client-Side Issues:

 

    •    Clients are responsible for ensuring their technical setup is functional. Refunds will not be provided for sessions missed due to client-side technical issues.

 

5.2 Provider-Side Issues:

 

    •    If a session cannot be conducted due to technical issues on our side, clients will be offered the option to reschedule at no additional cost.